Refund Policy

Last updated: January 01, 2024

Overview

At InfoBits Technologies FZE (UAE) and its US subsidiary Infobits Inc., we are committed to providing high-quality custom tailor-made solutions, including ERP, accounting software, CRM, and HRMs. This refund policy outlines the terms and conditions for refunds in various scenarios.

Advance Payment

The advance payment made at the beginning of the project, ranging from 20% to 50% of the total project cost, is non-refundable. This payment is intended to secure our commitment to initiate the project and allocate resources.

Milestone Payments

Payments made for completed milestones are non-refundable. We put considerable effort into ensuring the successful completion of project milestones, and thus, payments made for these achievements are non-reversible.

Project Termination or Cancellation

In the event of project termination or cancellation by the client, the following refund policy applies:

- Completed Milestones: Payments made for fully completed milestones are non-refundable.

- Partially Completed Milestones: Refund eligibility for partially completed milestones will be assessed on a case-by-case basis. Factors such as the level of completion, incurred costs, and project-specific circumstances will be taken into account.

Unsatisfactory Performance

If a client is unsatisfied with our software solutions' performance, we encourage immediate communication to address concerns and find resolutions. Refund considerations in such cases will be based on the specific circumstances and efforts taken to rectify any issues.

Refund Process

To request a refund, clients must submit a formal request in writing, detailing the reasons for the refund and any relevant supporting documentation. Our team will review the request promptly and communicate the decision to the client.

Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at contactus@infobits.us.

Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Clients will be notified of any material changes.

Thank you for your understanding and cooperation.